Keisha Smith
Program Administrative Coordinator – MKE Heroes Initiative

A Champion of Organization & Community Service
Keisha Smith is a dedicated administrative professional and customer service expert with a strong foundation in office management, financial operations, and public-facing roles. With a career spanning sectors like banking, hospitality, and corporate administration, Keisha brings a wealth of knowledge, precision, and warmth to her role as Program Administrative Coordinator for the MKE Heroes Initiative at Hand Up Resource Center, Inc.

A Skilled and Versatile Professional
Keisha has worked with major companies including FedEx Office, Copart Auto Auction, and the Renaissance Glendale Hotel & Spa, where she was consistently recognized for her ability to meet client needs, manage office systems, and handle high-volume customer interactions. Her financial services experience includes serving as a Customer Care Representative at Associated Bank and a Relationship Banker at First Citizens Bank, where she provided expert support on transactions and account management.

Education & Technical Expertise
Keisha holds a certification in Medical Insurance Billing and Coding from Everest College. She is also highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher), which she leverages to support smooth operations and recordkeeping for MKE Heroes trainings.

Organized, Reliable, and Community-Focused
In her current role, Keisha is responsible for the logistical and administrative support that helps MKE Heroes trainings run smoothly—from coordinating participant registration and managing documentation to providing on-site assistance during sessions. Her calm demeanor, eye for detail, and deep commitment to community empowerment make her a vital part of the MKE Heroes team.

Beyond the Desk
Keisha thrives in environments where she can help others and create systems that bring clarity and efficiency. Outside of work, she enjoys spending time with family and continues to grow her professional skill set, always striving to be a supportive presence in both the workplace and her community.